Director Customer Care at Foot Locker

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Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people.

Director Customer Care at Foot Locker

If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, Click Here!

Responsibilities

This position is responsible for the direction of end-to-end customer support for all banners in Europe in partnership with the North America and Asia Pacific teams working towards enterprise solutions. Directing internal and external support groups to not just ensure a high level of service but define our customer centric operating model in line with our strategic direction to put our customer first and lead the industry in support and experience standards. Budgetary ownership of customer support, tooling and coordinating end customer support needs for stores, online, escalations and launch support.

Qualifications

  • BSc or higher in Business, science, technology or related skills and experience
  • At least 10 + years of experience in international FMCG organizations with customer support and/or Customer satisfaction
  • 5+ experience of leading large teams, onsite and remote
  • Fluent in English, preferable knowledge of another European language
  • Familiarity and or use of Zendesk or similar platforms a plus
  • Process management background is a plus (i.e., Six Sigma, ITIL)
  • Excellent communication skills
  • Strong understanding of customer expectations globally
  • Ability to work under pressure, tight deadlines and with own initiative
  • Strong analytical skills
  • Experience managing large expense budgets

How to apply:

Please apply to this position via this link: Lace Up!

Locatie

Vianen

Publicatie datum:

16 Jul 2021

Opdrachtgever:

Footlocker

Contactpersoon

Rick Verhoeven
Vragen over deze vacature?
Contact Rick Verhoeven
telefoon (023) 5671 030
mobiel (06) 2670 6757
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